Thank you for shopping at Gaviki.net. We strive to provide high-quality digital study aids to help you succeed.

1. Digital Goods Non-Refundable Policy

Because all products on Gaviki.net are digital files delivered immediately upon purchase, all sales are final. We cannot revoke access to a digital file once it has been downloaded or accessed. Therefore, we do not offer refunds, exchanges, or cancellations for "buyer's remorse" or failure to pass a certification exam.

2. Exceptions

We want you to have a smooth experience. We will issue a refund or a replacement under the following specific circumstances:

• Defective or Corrupted Files: If the digital file you purchased is corrupted, unopenable, or structurally defective, please contact us within 7 days of purchase. We will first attempt to provide a working replacement file. If we cannot resolve the issue, a full refund will be issued.
• Accidental Duplicate Charges: If our payment system accidentally charges you twice for the exact same product in a single transaction, we will promptly refund the duplicate charge.

3. How to Request Support

If you meet the exception criteria or are experiencing technical difficulties accessing your purchase, please contact our support team immediately at info@gaviki.net.

Please include:

• Your full name
• The email address used for the purchase
• Your Order ID / Transaction Number
• A brief description of the issue

We will review your request and respond as soon as possible. Approved refunds will be credited back to your original method of payment within 5-10 business days, depending on your bank or credit card issuer.